Returns

You have 30 days from the date of delivery to return your purchase.

Returned items must be:

  • Unused
  • In their original condition
  • With all tags attached
  • In original, intact packaging

To initiate a return, please email our Customer Service at sales@trestilda.com.

All return requests are subject to approval. Once authorized, you will receive a confirmation email along with a return label.

You may then:

  • Drop off your parcel at the nearest DHL, BRT, or DPD location, or
  • Arrange a collection via DHL:
    DHL Return Booking

Please retain proof of postage. Returns that do not comply with our policy will not be accepted.

Refunds

Once your return is received and inspected, you will be notified by email.

  • If approved, refunds will be processed to the original payment method within 14 days
  • If rejected, the item will not be refunded

For further assistance, please contact sales@trestilda.com.

Exchanges

We offer exchanges only for a different size within the same model, subject to availability.

To request an exchange:

  1. Contact sales@trestilda.com
  2. If available, the item will be reserved for you
  3. Once your return is received, the replacement will be shipped

For a different style or color, please return the item and place a new order.

Delivery

  • You will receive an order confirmation email after purchase
  • Once shipped, a tracking number will be provided via email

Packaging

All orders are delivered in a signature TrèsTilda branded box, ideal for gifting.

  • Suits and dresses are packaged in a reusable garment cover

Customer Service

For assistance, inquiries, or complaints:

  • Email: sales@trestilda.com
  • Address:
    TrèsTilda
    Via delle Ruote 38
    50129 Florence, Italy

Press & Wholesale

  • Press & Media: pr@trestilda.com
  • Wholesale: sales@trestilda.com

Product Availability

All products are subject to availability.

In case of stock issues after purchase, you will be contacted and offered:

  • An alternative item, or
  • A full cancellation at no cost

TrèsTilda reserves the right to:

  • Modify product offerings at any time
  • Limit quantities per customer

Minor variations in color or appearance may occur due to screen display differences.

Pricing

  • Prices are listed in EUR and AED
  • Transactions in other currencies are subject to exchange rates set by your bank

For orders outside the EU:

  • Customs duties and taxes are the responsibility of the customer
  • VAT is non-refundable (except where legally required)

Prices may change without prior notice.

Payment Methods

We accept:

  • Visa, Mastercard, American Express
  • PayPal, Alipay
  • Apple Pay & Google Pay

All transactions are securely processed via certified payment providers.

Shipping

  • Complimentary worldwide shipping and returns

Taxes & Duties

International orders may be subject to customs duties and taxes imposed by local authorities.

TrèsTilda is not responsible for these charges or customs clearance procedures.

Refused Delivery

If a shipment is refused:

  • Shipping costs, duties, and taxes will not be refunded

Please review your order carefully before confirming.

Pre-Orders

What is a pre-order?
A pre-order allows you to reserve an item before it becomes available.

Shipping timeline
Estimated shipping dates are provided at checkout and in your confirmation email.

Payment
Full payment is charged at the time of purchase.