Privacy policy

Privacy Policy

1. Controller

The controller of your personal data is:

Olga Leoniak, trading as TrèsTilda
Sejmowa 61, 05-071 Sulejówek, Poland
Email: sales@trèstilda.com

2. Scope of This Policy

This Privacy Policy explains how TrèsTilda collects, uses, and protects personal data when you:

  • Visit www.trestilda.com
  • Place an order
  • Contact Customer Care
  • Interact with TrèsTilda online services

All processing is carried out in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

3. Categories of Data Collected

We may collect and process the following data:

  • Identification data (name, surname)
  • Contact details (email address, phone number, address)
  • Order and transaction data
  • Technical data (IP address, device, browser)
  • Usage data (interaction with the Website)

Providing certain data is necessary to complete an order. Failure to provide mandatory data will prevent order fulfilment.

4. Purposes & Legal Bases

Personal data is processed for the following purposes:

a) Website Use

  • To provide access and functionality
  • Legal basis: performance of a contract (Art. 6(1)(b) GDPR)

b) Order Processing

  • To process and deliver orders
  • To manage payments and customer service
  • Legal basis: contract performance (Art. 6(1)(b)) and legal obligations (Art. 6(1)(c))

c) Legal & Compliance

  • Accounting, tax, and regulatory obligations
  • Legal basis: legal obligation (Art. 6(1)(c))

d) Analytics & Improvement

  • To improve Website performance and user experience
  • Legal basis: legitimate interest (Art. 6(1)(f))

e) Customer Communication

  • To respond to inquiries and requests
  • Legal basis: legitimate interest (Art. 6(1)(f))

f) Marketing (Email)

  • To send updates, news, and offers
  • Legal basis: consent (Art. 6(1)(a))

You may withdraw your consent at any time.

5. Social Media

TrèsTilda processes data of users interacting with its profiles (e.g. Instagram, TikTok) for communication and marketing purposes.

This processing is based on legitimate interest (Art. 6(1)(f) GDPR).

Please note that social media platforms process data independently under their own policies.

6. Data Retention

Personal data is retained:

  • For the duration of the contract and order fulfilment
  • As required by law (e.g. tax obligations)
  • Until consent is withdrawn (where applicable)
  • Until limitation periods for legal claims expire

After this period, data is securely deleted or anonymised.

7. Your Rights

You have the right to:

  • Access your data
  • Rectify inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

You also have the right to lodge a complaint with a competent supervisory authority.

To exercise your rights, contact: sales@trèstilda.com

8. Data Recipients

Personal data may be shared with trusted third parties, including:

  • Payment service providers
  • Logistics and courier companies
  • IT and hosting providers
  • Marketing service providers

Data is shared only to the extent necessary and under appropriate safeguards.

9. International Data Transfers

Where necessary, personal data may be transferred outside the European Economic Area (EEA).

Such transfers are protected through:

  • European Commission adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Other legally approved safeguards

10. Cookies & Tracking Technologies

Cookies are used to:

  • Ensure proper Website functionality (necessary cookies)
  • Analyse traffic and improve performance (optional cookies)

Optional cookies are used only with your consent, which can be withdrawn at any time.

You can manage cookie preferences via your browser settings.

11. Data Security

TrèsTilda implements appropriate technical and organisational measures to protect personal data, including:

  • Restricted access controls
  • Secure data storage
  • Ongoing risk assessment

Only authorized personnel and partners have access to personal data where necessary.

12. Contact

For any privacy-related inquiries:

sales@trèstilda.com
TrèsTilda
Sejmowa 61, 05-071 Sulejówek, Poland

13. Updates to This Policy

This Privacy Policy may be updated to reflect legal or operational changes.

The latest version is always available on the Website.

Effective date: 1 March 2024